PRIVACY NOTICE FOR CLIENTS AND PROSPECTS

OMME Relocation S.A. de C.V. — Orchid MoveMex Enterprises

In compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and other applicable provisions, OMME Relocation S.A. de C.V., commercially known as Orchid MoveMex Enterprises, hereby makes this Privacy Notice available to you.

DATA CONTROLLER

OMME Relocation S.A. de C.V.
Address: Andalucía No. 17, Colonia Álamos, C.P. 03400, Benito Juárez Borough, Mexico City, Mexico.
Contact email: info@orchidmove.com

OMME Relocation S.A. de C.V. is responsible for the processing, use, protection, and confidentiality of the personal data collected.

PERSONAL DATA WE COLLECT

For the purposes described herein, we may collect:

Identification Data

Full name, date of birth, nationality, signature, marital status, official identification, CURP, passport details, or immigration documents.

Contact Data

Address, origin and destination addresses, telephone numbers, email address, location data, and contact information related to service performance.

Financial and Asset Data

Tax ID (RFC), tax information, billing information, bank account details, CLABE, proof of payment, and data necessary to process payments.

Regulatory Documentation Data

Documentation required for logistics, customs, and immigration processes, including packing lists, inventories, powers of attorney, consular documentation, customs entries, and documents related to the international transportation of goods.

PURPOSES OF PROCESSING

Primary Purposes (Necessary for the Contractual Relationship)

Your personal data will be used to:

• Identify you as a client or prospect.

• Prepare quotations and service proposals.

• Coordinate, manage, and execute national and international moving services.

• Comply with legal, customs, tax, and regulatory obligations in Mexico and abroad.

• Coordinate services with agents, carriers, shipping lines, airlines, warehouses, insurers, and logistics providers.

• Manage procedures before authorities and third parties related to the service.

• Process payments, billing, and collections.

• Maintain operational communication throughout all stages of the service.

• Maintain records and files related to the commercial relationship.

• Evaluate service quality.

Secondary Purposes

We may use your data for:

• Sending informational materials or newsletters.

• Satisfaction surveys.

• Communications regarding services or improvements.

You may request at any time not to receive secondary communications by sending an email to info@orchidmove.com.

TRANSFERS OF PERSONAL DATA

Your personal data may be transferred, within and outside Mexico, when necessary for service provision, to:

• Tax, customs, or regulatory authorities.

• International moving agents and partners.

• Customs brokers at origin and destination.

• Shipping lines, airlines, and carriers.

• Warehouses and logistics operators.

• Insurance providers.

• Inspection or compliance companies.

• Relocation service providers.

• Financial institutions and payment processors.

These transfers are carried out solely to fulfill the contractual relationship and legal obligations.

USE OF TECHNOLOGY PLATFORMS

Your data may be processed through electronic systems and technological platforms necessary for service operations, including cloud services, communication systems, billing platforms, administrative management systems, and payment processing platforms.

SECURITY MEASURES

OMME Relocation S.A. de C.V. implements reasonable administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, or unauthorized access.

DATA RETENTION

Your personal data will be retained for as long as necessary to comply with the contractual relationship, as well as legal, tax, regulatory obligations, and for the defense of rights arising from the provision of services.

ARCO RIGHTS

You may exercise your rights of Access, Rectification, Cancellation, or Opposition (ARCO rights) at any time by submitting a request to:

info@orchidmove.com

Your request must include:

• The data subject’s name.

• Means to communicate the response.

• Official identification or proof of legal representation.

• A clear description of the data over which you wish to exercise your rights.

We will respond within the timeframes established by applicable legislation.

REVOCATION OF CONSENT

You may revoke your consent for the processing of your personal data when applicable under the law by submitting a request to the email address indicated above.

INTERNATIONAL STANDARDS

Considering the international nature of our services and the possibility of serving clients in different jurisdictions, we may apply data protection principles and best practices aligned with international standards, including the European Union’s General Data Protection Regulation (GDPR), where applicable.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices of such websites.

MODIFICATIONS TO THIS NOTICE

We reserve the right to modify this Privacy Notice. Updates will be available at:

https://www.orchidmove.com

APPLICABLE LAW

This Privacy Notice is governed by the laws in force in the United Mexican States.